Welcome to the 99kopitiam Privacy Policy page. This document explains in detail how we collect, use, store, and protect your personal information as a member of our platform. By registering and using the 99kopitiam platform, you agree to the terms set out in this Privacy Policy.
We understand that privacy is more than words on paper — it is the trust you place in us. At 99kopitiam, we treat that trust as a responsibility not to be taken lightly. Every data-related decision is made with our members' interests and safety as the top priority.
Important: Please read this Privacy Policy carefully. If you do not agree with any part of this policy, you should not use the 99kopitiam platform. Your continued use of our platform means you fully accept and agree to this Privacy Policy.
1 Personal Information We Collect
In operating the 99kopitiam platform, we collect several categories of personal information from members. This collection occurs directly as you interact with our platform — through the registration process, identity verification (KYC), and your day-to-day use of our services.
| Data Category |
Information Type |
Primary Purpose |
| Personal Identity |
Full name, date of birth, identification card number, gender |
Age verification & KYC |
| Contact Information |
Email address, phone number, residential address |
Communication & Support |
| Financial Data |
Bank account number, eWallet details, transaction records |
Deposit & withdrawal processing |
| Technical Data |
IP address, device type, web browser, operating system |
Security & fraud detection |
| Usage Data |
Betting records, game history, settings preferences |
Experience personalisation & compliance |
| Verification Documents |
Copy of identification card, bank statements, utility bills |
KYC identity verification |
Minimum Collection: 99kopitiam only collects information that is strictly necessary to deliver our services. We do not collect excessive or irrelevant data beyond what is required for platform operations.
2 How We Use Your Information
Collected personal information is used solely for lawful and stated purposes. 99kopitiam does not use your data for purposes unrelated to the provision of platform services without your explicit consent.
Account management — Processing registration, verifying identity, and securely managing your account on the 99kopitiam platform.
Financial transaction processing — Processing deposits, withdrawals, and all financial transactions you make through the various supported payment methods.
Security and fraud prevention — Detecting and preventing fraudulent activity, money laundering, and any security threats against our platform and members.
Customer support — Providing responsive technical assistance and support services to all members via live chat and email.
Legal compliance — Fulfilling applicable legal and regulatory obligations, including AML (Anti-Money Laundering) and KYC requirements.
Personalise your experience — Tailoring content, promotions, and game recommendations based on your preferences and playing habits on the platform.
Platform communications — Sending important account-related notifications, platform updates, the latest promotions, and responsible gaming information.
Analytics and improvement — Analysing platform usage patterns in aggregate to improve performance, usability, and the overall member experience.
3 Sharing Information with Third Parties
99kopitiam does not sell or rent your personal information to any third party for commercial marketing purposes. However, in the normal course of platform operations, there are limited situations where data may be shared with trusted parties.
Payment service providers — Transaction details are shared with trusted payment service providers to enable secure and swift deposit and withdrawal processing.
Identity verification service providers — KYC information may be shared with approved third-party identity verification companies to process age checks and document authenticity verification.
Regulatory authorities — In situations required by law, 99kopitiam will share the necessary information with relevant authorities, including financial crime investigations.
Technical service providers — Providers of technical infrastructure, cybersecurity, and data analytics services acting as data processors on our behalf, subject to strict confidentiality agreements.
Mandatory Confidentiality Agreement: All third parties that receive your data from 99kopitiam are bound by strict confidentiality and data protection agreements. They are only permitted to use that data for the stated purposes and strictly in accordance with 99kopitiam's instructions.
4 Security and Data Protection
The security of your personal data is something we take seriously at 99kopitiam. We continually invest in the latest security infrastructure to ensure your data is always protected against unauthorised access, loss, or misuse.
Our security system is built on a layered defence approach — meaning that even if one security layer faces a challenge, multiple other layers of protection remain actively safeguarding your data. This approach ensures a consistent level of protection even against increasingly sophisticated cyber threats today.
Data-in-transit encryption (SSL/TLS 256-bit) — All data transmitted between your browser and 99kopitiam's servers is fully encrypted using 256-bit SSL/TLS protocols, rendering it unreadable to unauthorised parties.
Data-at-rest encryption — Sensitive data stored in our databases is also encrypted using the latest encryption algorithms, including financial data and identity verification information.
Strict access controls — Only authorised personnel with a legitimate business need may access member personal data, and all access is automatically monitored and logged.
Two-factor authentication (2FA) — Member accounts are protected with two-factor authentication options to add an extra layer of security during login.
Continuous threat monitoring — Our security monitoring system operates 24/7 to detect and respond to any threats or suspicious activity in real time.
Regular penetration testing — Our security infrastructure undergoes regular penetration testing by independent security experts to identify and patch any vulnerabilities.
Shared Responsibility: While 99kopitiam implements comprehensive security measures, the security of your account also depends on your own actions. Always use a strong password, enable 2FA, and never share your login credentials with anyone.
5 Your Rights as a Data Subject
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the 99kopitiam privacy policy, you have certain rights regarding your personal data. We are committed to fully respecting and facilitating the exercise of these rights.
Right to Access
Request a copy of the personal data we hold about you at any time.
Right to Rectification
Correct any inaccurate or incomplete data in your account.
Right to Erasure
Request the deletion of your personal data, subject to our legal obligations.
Right to Restrict Processing
Restrict how we process your data under certain permitted circumstances.
Right to Data Portability
Receive your data in a machine-readable format for portability.
Right to Object
Object to the processing of your data for direct marketing purposes at any time.
How to Submit a Request: To exercise any of the above rights, please contact our Data Protection Officer (DPO) team via live chat or email at
[email protected]. We will process your request within 14 business days.
6 Cookie and Tracking Technology Policy
99kopitiam uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website, allowing the platform to remember your preferences and settings for future sessions.
Essential cookies (required) — Cookies required for core platform functions such as login, session management, and security. These cookies cannot be disabled as the platform cannot function without them.
Performance cookies — Used to collect information about how visitors use our platform, such as the most frequently visited pages and error messages. This data is used solely to improve platform performance.
Functional cookies — Enables the platform to remember your preferences such as language, region, and display settings to deliver a more personalised and consistent experience.
Cookie duration — Session cookies are automatically deleted when you close your browser. Persistent cookies are stored for up to 12 months or until you manually delete them through your browser settings.
You can manage and delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the 99kopitiam platform, particularly features that rely on your login session.
7 Data Retention Period
99kopitiam retains your personal data for as long as necessary to fulfil the original purpose of collection, unless a longer retention period is required or permitted by applicable law.
Active account data — Retained for the entire period your account is active on the 99kopitiam platform and updated periodically to ensure accuracy.
Financial transaction records — Retained for a minimum of seven (7) years from the transaction date in accordance with applicable AML legislation and financial reporting requirements in Malaysia.
KYC and identity verification data — Retained for a minimum of five (5) years after account closure or the date of last verification, whichever is later, in accordance with regulatory requirements.
Support communication logs — Retained for three (3) years for reference purposes, dispute resolution, and service quality improvement.
Marketing data — Retained until you withdraw your consent to receive marketing communications, and deleted within 30 business days of the request being received.
After account closure — Data from closed accounts is securely archived and not used for any active purpose, unless required by law or for the resolution of outstanding disputes.
8 Changes to This Privacy Policy
99kopitiam reserves the right to update or modify this Privacy Policy at any time in response to changes in legislation, industry practices, or platform operations. Any changes take effect immediately upon posting the updated version on this page.
For material changes — those that significantly affect how we use or protect your data — 99kopitiam will endeavour to notify you at least 14 days before the changes take effect, via in-platform notifications or the email registered to your account.
The date of the latest update is always displayed at the top of this page for your reference.
Your continued use of the 99kopitiam platform after any changes take effect will be considered your acceptance of the updated Privacy Policy.
If you disagree with any changes made, you may close your account and request data deletion in accordance with the procedure set out in Section 5.
9 Contact Us for Privacy Enquiries
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist you at any time.
Live Chat 24/7 — The fastest way to get an immediate response from our support team. Available around the clock on the 99kopitiam platform.
Privacy Email — Contact our Data Protection Officer (DPO) at
[email protected] for specific inquiries related to privacy and data protection.
General Support Email — For general inquiries regarding your account and the platform, contact
[email protected].
Response time — We are committed to responding to all privacy-related inquiries within 14 business days of receipt.
Official Complaint: If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysian Personal Data Protection Commissioner under the provisions of PDPA 2010.